SOP Templates > Masonry > Sales > Client Onboarding
Client Onboarding for Masonry
The Client Onboarding workflow supports masonry contractors by providing a structured approach to client engagement after contracts are finalized. It covers reviewing project scope, discussing material selections, confirming timelines, and clarifying expectations. By following this system, masonry companies reduce miscommunication, improve professionalism, and build stronger client trust. Clients benefit from transparency and organization, while sales teams gain accountability and consistency. With this onboarding workflow in place, masonry contractors can improve satisfaction, increase efficiency, and set every project on a path to success.
Confirm signed contract and project start date
Send welcome email or call to introduce the main point of contact
Share project timeline and key milestones with the client
Provide contact info for site supervisor or project manager
Review communication preferences (email, phone, text)
Go over payment schedule and invoicing process
Confirm access to site, keys, codes, or any necessary permissions
Review any HOA, city, or permit requirements with the client
Share expectations for job site cleanliness, safety, and hours
Set up internal kickoff meeting with project team
Deliver or confirm startup materials and documentation
Document all onboarding details in project management system
Schedule first site visit or workday
Maintain open line of communication during early stages
1
Matt Richards
Completed June 24
View how-to · 5 Steps
2
Sandra Nichols
Completed June 25
View how-to · 6 Steps
3
Assign Member
June 26
View how-to · 5 Steps
4
Assign Member
June 27
View how-to · 6 Steps
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