Warranty Service Requests for Concrete
The Warranty Service Requests workflow helps concrete contractors respond to client claims with structure and efficiency. It involves logging requests, verifying coverage terms, inspecting work, and assigning crews for corrective action. Managers confirm completion, document outcomes, and analyze data to improve future performance. By following this workflow, concrete companies reduce disputes, protect profitability, and reinforce customer trust. Clients benefit from timely responses and transparent updates. Teams gain accountability through documented follow-ups. With this workflow in place, concrete contractors can strengthen professionalism, improve responsiveness, and deliver projects more reliably while honoring warranty service expectations.
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
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