Post-Project Customer Feedback Collection for Concrete

The Post-Project Customer Feedback Collection workflow helps concrete contractors capture insights that drive improvement. It includes requesting evaluations on finish quality, durability, scheduling, and communication, and recording results for review. By using this process, concrete companies reduce disputes, protect profitability, and improve efficiency. Clients benefit from confidence their input matters. Teams gain accountability by addressing patterns in feedback. With this workflow in place, concrete contractors can strengthen professionalism, improve client satisfaction, and deliver projects more reliably while embedding client perspectives into operations.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders