Warranty Service Requests for Drywall
The Warranty Service Requests workflow supports drywall contractors by creating a reliable system for managing claims after installation. It covers documenting requests, inspecting finishes, validating warranty coverage, and assigning repair crews. Managers track progress and confirm resolutions to maintain accountability. By using this workflow, drywall companies reduce callbacks, build stronger client relationships, and maintain brand credibility. Clients benefit from prompt responses and transparent service processes. Teams gain accountability with documented follow-ups. With this workflow in place, drywall contractors can strengthen professionalism, improve responsiveness, and deliver projects more reliably while honoring warranty obligations thoroughly and consistently.
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
👈 Use this SOP template inside Subtrak
Edit with AI. Customize in seconds. Store and share all your SOPs and checklists in one place.