SOP Templates > Drywall > Project Management > Project Issue Tracking & Resolution

Project Issue Tracking & Resolution for Drywall

The Project Issue Tracking & Resolution workflow supports drywall contractors by standardizing how problems are recorded and resolved. It includes documenting scope issues, assigning corrective actions, and tracking completion. By following this process, drywall companies reduce miscommunication, prevent rework, and improve efficiency. Clients benefit from timely updates and confidence in professional oversight. Teams gain accountability and consistency. With this workflow in place, drywall contractors can protect profitability, improve credibility, and deliver projects with fewer disruptions.

Identify and document the issue clearly (who, what, where, when)

Determine the potential impact on schedule, scope, or budget

Notify the appropriate team members or stakeholders

Assign responsibility for investigating the issue

Gather relevant info (photos, drawings, emails, specs, etc.)

Review possible solutions and discuss options with team

Decide on corrective action and gain approvals if needed

Communicate resolution plan to all affected parties

Implement fix or workaround on site

Monitor to confirm the issue is fully resolved

Update project schedule or documents if impacted

Record resolution details in tracking system or log

Flag recurring issues for review and process improvement