SOP Templates > Drywall > Quality Control > Post-Project Customer Feedback Collection

Post-Project Customer Feedback Collection for Drywall

The Post-Project Customer Feedback Collection workflow supports drywall contractors by capturing client impressions at job completion. It includes gathering feedback on finish quality, timelines, cleanliness, and communication, then documenting results for internal review. By using this process, drywall companies reduce disputes, strengthen credibility, and identify areas for improvement. Clients benefit from transparency and the chance to share input. Teams gain accountability through structured evaluations. With this workflow in place, drywall contractors can protect profitability, improve professionalism, and deliver projects more reliably with continuous improvements based on customer perspectives.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders