Post-Project Customer Feedback Collection for Drywall
The Post-Project Customer Feedback Collection workflow supports drywall contractors by capturing client impressions at job completion. It includes gathering feedback on finish quality, timelines, cleanliness, and communication, then documenting results for internal review. By using this process, drywall companies reduce disputes, strengthen credibility, and identify areas for improvement. Clients benefit from transparency and the chance to share input. Teams gain accountability through structured evaluations. With this workflow in place, drywall contractors can protect profitability, improve professionalism, and deliver projects more reliably with continuous improvements based on customer perspectives.
Confirm project is complete and client has signed final acceptance
Schedule a follow-up call or meeting within a few days of completion
Send a customer feedback survey (digital or paper)
Ask about communication, quality, timeliness, and overall satisfaction
Include space for comments, suggestions, or concerns
Offer option for a testimonial, review, or referral
Follow up with client if survey is not returned within a set timeframe
Review responses and share feedback with internal team
Address any negative feedback directly and professionally
Highlight positive feedback in marketing or team meetings
Store survey responses in project records
Add client to follow-up list for future check-ins or service reminders
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