Post-Project Customer Feedback Collection for Electrical

The Post-Project Customer Feedback Collection workflow provides electrical contractors with a structured checklist for client evaluations. It includes surveying clients about workmanship, safety, communication, and scheduling, then documenting results for review. By standardizing this process, electricians reduce disputes, improve customer relations, and protect profitability. Clients benefit from confidence that their input shapes future performance. Teams gain accountability by addressing feedback directly. With this workflow in place, electrical contractors can strengthen credibility, improve professionalism, and deliver projects more reliably with continuous improvements guided by customer insight.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders