SOP Templates > Flooring > Project Management > Project Issue Tracking & Resolution

Project Issue Tracking & Resolution for Flooring

The Project Issue Tracking & Resolution workflow helps flooring contractors manage problems consistently. It covers documenting issues, assigning solutions, and verifying resolution. By standardizing this process, flooring companies reduce rework, prevent delays, and strengthen professionalism. Clients benefit from clear communication and confidence in project progress. Teams gain accountability and efficiency. With this workflow in place, flooring contractors can protect profitability, improve client satisfaction, and deliver projects reliably.

Identify and document the issue clearly (who, what, where, when)

Determine the potential impact on schedule, scope, or budget

Notify the appropriate team members or stakeholders

Assign responsibility for investigating the issue

Gather relevant info (photos, drawings, emails, specs, etc.)

Review possible solutions and discuss options with team

Decide on corrective action and gain approvals if needed

Communicate resolution plan to all affected parties

Implement fix or workaround on site

Monitor to confirm the issue is fully resolved

Update project schedule or documents if impacted

Record resolution details in tracking system or log

Flag recurring issues for review and process improvement

Identify and document the issue clearly (who, what, where, when)

Determine the potential impact on schedule, scope, or budget

Notify the appropriate team members or stakeholders

Assign responsibility for investigating the issue

Gather relevant info (photos, drawings, emails, specs, etc.)

Review possible solutions and discuss options with team

Decide on corrective action and gain approvals if needed

Communicate resolution plan to all affected parties

Implement fix or workaround on site

Monitor to confirm the issue is fully resolved

Update project schedule or documents if impacted

Record resolution details in tracking system or log

Flag recurring issues for review and process improvement