Post-Project Customer Feedback Collection for Flooring

The Post-Project Customer Feedback Collection workflow helps flooring contractors strengthen quality by listening to clients after installations. It includes surveys or calls covering finish quality, cleanliness, communication, and scheduling, with results documented for review. By using this process, flooring companies reduce disputes, protect profitability, and improve professionalism. Clients benefit from transparency and being heard. Teams gain accountability by integrating lessons learned. With this workflow in place, flooring contractors can strengthen credibility, improve retention, and deliver projects more reliably with continuous customer-driven improvements.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders