Warranty Service Requests for Home Builder
The Warranty Service Requests workflow helps home builders and remodelers manage post-project obligations with transparency and efficiency. It includes logging homeowner requests, verifying warranty coverage, scheduling inspections, and dispatching crews. Managers document resolutions and track recurring issues for future improvement. By standardizing this workflow, builders strengthen client relationships, protect their reputation, and minimize disputes. Homeowners benefit from timely responses and clear communication about coverage. Teams gain accountability with documented records and follow-up actions. With this workflow in place, home builders can enhance service quality, improve efficiency, and deliver long-term client satisfaction while managing warranty responsibilities in an organized, professional manner.
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
👈 Use this SOP template inside Subtrak
Edit with AI. Customize in seconds. Store and share all your SOPs and checklists in one place.