Post-Project Customer Feedback Collection for Landscaping

The Post-Project Customer Feedback Collection workflow supports landscaping contractors by ensuring client experiences are gathered and reviewed after completion. It includes structured surveys, follow-up calls, and documentation of satisfaction regarding design, execution, and communication. By standardizing this process, landscaping companies reduce disputes, improve professionalism, and protect profitability. Clients benefit from knowing their perspectives matter. Teams gain accountability with structured feedback loops. With this workflow in place, landscaping contractors can strengthen credibility, improve efficiency, and deliver projects more reliably with enhancements guided by customer feedback.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders