Warranty Service Requests for Masonry
The Warranty Service Requests workflow supports masonry contractors by creating a structured process for addressing client claims. It covers documenting requests, validating coverage, inspecting installations, and assigning corrective work. Managers track progress, confirm completion, and store records for accountability. By using this workflow, masonry companies reduce disputes, maintain profitability, and strengthen client loyalty. Customers benefit from timely service supported by transparent communication. Teams gain accountability with documented resolutions. With this workflow in place, masonry contractors can strengthen professionalism, improve efficiency, and deliver projects more reliably while meeting warranty obligations responsibly.
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
👈 Use this SOP template inside Subtrak
Edit with AI. Customize in seconds. Store and share all your SOPs and checklists in one place.