Post-Project Customer Feedback Collection for Masonry

The Post-Project Customer Feedback Collection workflow supports masonry contractors by systematizing how client impressions are gathered after completion. It covers surveys or calls to assess craftsmanship, communication, and scheduling, with results documented for improvement. By standardizing this process, masonry companies reduce repeat issues, protect profitability, and improve professionalism. Clients benefit from the opportunity to share input and feel valued. Teams gain accountability through structured feedback. With this workflow in place, masonry contractors can strengthen credibility, improve retention, and deliver projects more reliably with customer-driven enhancements.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders