SOP Templates > Painting > Sales > Lead Qualification Process

Lead Qualification Process for Painting

This Lead Qualification Process helps painting contractors evaluate which projects align with their services and goals. It addresses factors like surface type, project size, timeline, and client budget. By qualifying leads early, painters save time, reduce the risk of misaligned expectations, and prioritize profitable work. The process provides sales teams with a consistent script for client calls, ensuring all key details are captured before moving forward. Clients benefit from clear communication, while contractors gain efficiency and improved close rates. With standardized qualification practices, painting businesses can build stronger customer relationships, protect margins, and create a more predictable sales pipeline.

Receive initial inquiry or lead

Record lead information in CRM or lead tracking system

Conduct preliminary review of project type and location

Assess alignment with service area and trade scope

Evaluate project timeline and potential scheduling fit

Contact lead to gather more project details

Ask qualifying questions (e.g., budget, decision timeline, permitting status)

Determine lead source and referral origin

Score or rank lead based on pre-set qualification criteria

Decide whether to pursue, nurture, or decline the lead

Assign qualified lead to sales or estimating team

Schedule site visit or consultation if moving forward

Archive or categorize unqualified leads for future reference

Track outcome for continuous improvement in lead evaluation