Warranty Service Requests for Roofing
The Warranty Service Requests workflow provides roofing contractors with a structured process for handling warranty claims efficiently. It includes logging client issues, inspecting roofs, verifying warranty terms, and scheduling repairs or replacements. Managers confirm compliance, document outcomes, and track service data for trend analysis. By following this workflow, roofing companies reduce liability, protect profitability, and strengthen client trust. Customers benefit from timely service backed by clear documentation and responsive communication. Teams gain accountability through structured follow-ups. With this workflow in place, roofing contractors can strengthen professionalism, improve client loyalty, and deliver projects more reliably while honoring warranty commitments.
Receive warranty request via phone, email, or website form
Log request details including client name, project, issue description, and date received
Review project documentation to confirm warranty coverage and expiration
Contact the client to acknowledge the request and gather additional info if needed
Determine if the issue is covered under warranty or falls outside of scope
Schedule a site visit or inspection with the appropriate technician or project lead
Assess the issue and document findings (photos, notes, material condition, etc.)
Approve repair if covered; prepare a quote if out-of-warranty
Order materials or coordinate labor required for the service
Schedule and complete the warranty repair work
Follow up with the client to confirm satisfaction and closure
Document completed service, including time, cost (if any), and materials used
Update warranty tracking records and mark the issue as resolved
Flag any recurring issues for internal review and improvement
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