Post-Project Customer Feedback Collection for Site Preparation

The Post-Project Customer Feedback Collection workflow provides site preparation contractors with a reliable system for capturing client input after closeout. It covers follow-up surveys or calls to evaluate quality, communication, and scheduling, with results documented for review. By following this process, site prep companies reduce disputes, protect profitability, and improve professionalism. Clients benefit from feeling heard and valued. Teams gain accountability by applying insights to future jobs. With this workflow in place, site preparation contractors can strengthen credibility, improve retention, and deliver projects more reliably with adjustments guided by real customer experiences.

Confirm project is complete and client has signed final acceptance

Schedule a follow-up call or meeting within a few days of completion

Send a customer feedback survey (digital or paper)

Ask about communication, quality, timeliness, and overall satisfaction

Include space for comments, suggestions, or concerns

Offer option for a testimonial, review, or referral

Follow up with client if survey is not returned within a set timeframe

Review responses and share feedback with internal team

Address any negative feedback directly and professionally

Highlight positive feedback in marketing or team meetings

Store survey responses in project records

Add client to follow-up list for future check-ins or service reminders