SOP Templates > Site Preparation > Sales > Client Onboarding
Client Onboarding for Site Preparation
The Client Onboarding workflow helps site preparation contractors transition clients smoothly into the project phase. It includes confirming scope, reviewing site conditions, establishing timelines, and clarifying communication expectations. By standardizing this workflow, contractors reduce confusion, improve professionalism, and build stronger client relationships. Clients benefit from transparency and timely communication, while sales teams gain organization and accountability. With this onboarding system in place, site prep companies can improve satisfaction, strengthen trust, and ensure each project begins on a strong, professional foundation.
Confirm signed contract and project start date
Send welcome email or call to introduce the main point of contact
Share project timeline and key milestones with the client
Provide contact info for site supervisor or project manager
Review communication preferences (email, phone, text)
Go over payment schedule and invoicing process
Confirm access to site, keys, codes, or any necessary permissions
Review any HOA, city, or permit requirements with the client
Share expectations for job site cleanliness, safety, and hours
Set up internal kickoff meeting with project team
Deliver or confirm startup materials and documentation
Document all onboarding details in project management system
Schedule first site visit or workday
Maintain open line of communication during early stages
1
Sandra Nichols
Completed July 10
View how-to · 7 Steps
2
Matt Richards
Completed July 11
View how-to · 7 Steps
3
Assign Member
July 12
View how-to · 5 Steps
4
Assign Member
July 13
View how-to · 7 Steps
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